Location: Sri Lanka

LankaPropertyWeb.com is Sri Lanka’s largest and #1 property portal and we’re currently going through a large expansion and looking for a bright and enthusiastic person to be part of our award-winning digital team and help take us forward in our successful journey.

We have been in operation for 15 years, but still have a start-up ethos and work in a fun and friendly environment, but professional in what we do.

What you'll be doing:

  • The job will be a customer service based full-time permanent job
  • Handle incoming phone, email and chat inquiries and assist customers with their inquiries
  • Make outbound calls to customers regarding their inquiries
  • Promptly respond to customer inquiries and assist them until satisfactory completion
  • Manage and process existing inquiries
  • Respond to messages on social media
  • Maintain customer CRM and incoming inquiries process

What are we looking for

To be successful in this role, the following skills and qualities are expected:

  • You will need to have a min. 1 year of experience working in a customer service or sales role
  • You should be a very process driven person with good follow-up skills
  • Experience in a banking environment will be an advantage
  • Excellent customer service skills
  • Ability to work independently without any supervision
  • Good English and Sinhala communication skills (written and spoken). Ability to speak all 3 languages will be an advantage
  • You should be an enthusiastic individual who epitomizes our ‘can do’ attitude for getting the work done
  • Be a team player and work as a team for the success of the company
  • A/L qualified

Additional Infomation

  • We’ll be offering you a highly competitive salary.
  • This role will be based at our Colpetty Office.

How to apply

If this role describes your passion and interest, come explore the opportunity. Please click APPLY

We apologise in advance – we may only be able to get back to shortlisted candidates; but we really appreciate every application, thank you!